Returns

CO2METER, INC. RETURNS

Thank you for searching for information from CO2Meter about returning products. We’ve provided the information below to make the process as seamless as possible for you while providing CO2Meter with the information we need to process your request quickly and effectively.

Are you returning your product because of technical issue? If yes, please CLICK HERE to complete the Case Support Form. This form provides our technician with the information we need to help you resolve your concerns quickly.

For all other returns (mis-ordered, ordered too many, etc.) please contact sales@co2meter.com or call 877-678-4259. Our technical sales team will help you begin the return process appropriately.

Are you looking for our warranty and return policies? Please see below.

6. PRODUCT RETURNS

7.1 If any Product fails under normal use in accordance with the Product specifications and its intended purposes as set forth on the applicable Product Webpage, you may return it to Us, by first obtaining from Us a Return Material Authorization number (or “RMA”).  Policies and procedures for returns and refunds related to the same are located at www.co2meter.com/pages/faq and are incorporated by reference herein.

7.2 All returns undergo a rigorous evaluation process to determine if any damage has been done to the device and if the device is resalable. Any returned Products that are missing parts, packaged in torn, missing, or repackaged material, or have evidence of moisture intrusion or tampering will not be accepted for return.

7.3 All returns for refund after thirty (30) days from shipment of the applicable Product (to the extent such returns are accepted by Us) will incur an automatic 25% re-stocking fee. No Product will be accepted for return or refund after 45 days from shipment without the express consent of CO2Meter management.

7.4 We shall issue a credit memo for Your account for any returned Products that We accept to be applied against the purchase price of future purchases of Products by You.

7.5 Calibration certificate charges in connection with Our calibration of any Product purchased by You are nonrefundable under any circumstances.