How are US orders shipped?
You can select Federal Express (FedEx), United Parcel Service (UPS), or United States Postal Service (USPS) shipping at checkout. We endeavor to ship all UPS and FEDEX orders received before 2pm EST the same day Monday through Friday based on supply. USPS orders are shipped the next day after you place the order Monday through Friday. Depending on your distance from Florida, Ground UPS, FEDEX and USPS delivers within 3-10 business days.
I need delivery tomorrow. Can you ship overnight?
When overnight shipping via Federal Express (FedEx) or United Parcel Service (UPS) is requested we endeavor to ship these orders the same day based on supply. In the event we cannot fulfill an overnight shipping request we will contact you to arrange for alternate methods of shipping. Select next day service in the checkout process and we will work to satisfy your request.
How are International orders shipped?
We ship anywhere in the world our shippers operate. Shipping options will be listed at checkout. All applicable duties, tariffs, taxes and brokerage fees will be the customers responsibility.
IMPORTANT: USPS does not offer tracking beyond the US border for USPS International Shipping. If you select USPS International Shipping, we cannot guarantee delivery after the shipment leaves the United States. Because of the high costs of UPS or FedEx shipping, many of our international customers use package forwarding companies. Learn more here.
How do I track my order?
We will email you a UPS or FEDEX tracking number the same day we ship your order. If you haven't received the email within 2 business days of ordering, send us an e-mail and we'll track it down for you.
How are Certifications of Calibration Available?
1) If requested at the time of purchase a certificate of calibration will be created at no charge to the customer.
2) A device can be sold and then returned through the Return Materials Authorization (RMA) process for calibration. A fee of $150 is applicable for this calibration service. See our RMA policy in the FAQ section of our site.
*Note that the customer is responsible for inbound and outbound shipping charges associated with RMA's.
If a device has shipped from the CO2Meter facility without a certificate of calibration being requested at the time of purchase our office is unable to provide the information after the fact. The only way to create a certificate of calibration for devices that are already in the field is to return them through the RMA process for a $150 calibration fee.
Do you accept PO's?
Businesses, wholesalers, international business customers, research facilities, governmental units, schools and universities are encouraged to use our online RFQ form for fastest response. You can also email a purchase order to Sales@CO2Meter.com or fax to (866) 422-2356 including item(s) requested, quantities, contact information, e-mail address and shipping instructions. We will e-mail a Sales Order back to you with total cost and instructions to complete payment.
Do you accept U.S. Government / MIL PO's?
Yes. CO2Meter, Inc. is registered under the U.S. Federal Government System for Award Management (SAM). DUNS: 056099946. CAGE: 7G0D4.
Can I pay by check/MO/wire transfer/Net30 or use another carrier?
Most businesses, wholesale and international business customers who place an order by PO will be asked to pre-pay their initial order by credit card, check, money order, or wire transfer. Payment terms are reserved for select customers with who we have established a prior business relationship with. Please call (386) 310-4933 M-F 9-2 EST or email admin@CO2Meter.com to request a credit application.
Can I use my own FedEx or UPS account to pay for shipping?
If you wish to use your own carrier, include the carrier name and account number on your PO.
Why doesn't PayPal show the shipping charges?
When you select the option to pay via PayPal, it only shows the item total, not the final billing total. Note the instructions on the bottom of the PayPal payment page: "click continue to return to CO2Meter.com to complete your order. Clicking Continue in Paypal does not complete your order. When you click continue, you are returned to the CO2Meter.com checkout cart, where you can select shipping options, add any coupon codes, then complete the order (or cancel). Shipping costs will be added to your Paypal total automatically.
Is my credit card information safe with you?
All our transactions are handled by PayPal. We never see your credit card number, nor do we store your credit card information. Paypal is extremely safe, highly rated and used by more people than any other online payment system in the world.
Can I just call and place an order?
Our online portal is the best way to order. If you need sales support you may contact us at (386) 872-7665 M-F 9-2 EST and we will assist you in placing your order.
What kind of warranty do you offer?
Our devices come with either a one (1) year or ninety (90) day limited manufacturer's warranty, specified on the product page, starting from the date the meter was shipped to the buyer. See the individual product page for details.
During this period of time, CO2Meter.com warrants our products to be free from defects in materials and workmanship when used for their intended purpose and agrees to fix or replace (at our discretion) any part or product that fails under normal use. To take advantage of this warranty, the product must be returned to CO2Meter.com at your expense. If, after examination, we determine the product is defective, we will repair or replace it at no additional cost to you.
This warranty does not cover any products that have been subjected to misuse, neglect, accident, modifications or repairs by you or by a third party.
The warranty does not cover the calibration of the device. Calibration services are available upon request by contacting sales@CO2Meter.com.
No employee or reseller of CO2Meter.com's products may alter this warranty verbally or in writing.
It is our customers responsibility to share your application with the CO2Meter sales team so they can help identify any potential issues your application may cause with our devices. Important information to share will be: expected CO2 concentration, temperature, humidity, and any other particles or gases in your application. Applications with interfering gases can damage our sensors and devices. Those applications with high humidity can damage the electronics and the CO2 sensors beyond repair.
What is your return policy?
**Please Note – During the COVID-19 pandemic, CO2Meter is temporarily suspending issuing or receiving returns. As a courtesy to our customers CO2Meter will extend the timing for eligible returns once we have returned to normal operations. During this time packages delivered to CO2Meter without proper documentation will be returned to the sender at the senders expense.**
If the product fails under normal use it may be returned. An RMA (Return Material Authorization) number is required to process any return, no matter the reason. To obtain an RMA number, call (877) 678-4259 Toll Free or send an email to: firstname.lastname@example.org. Please have your original order number ready. If an RMA is required, you will receive an authorization code to access the RMA system.
Once you have an authorization code, go to http://rmasupport.net/rma2.aspx. Fill in the form, enter the authorization code you were provided and an RMA number will be assigned to you.
Please use the original packaging (if available) when returning the meter to CO2Meter. Include the provided RMA number on the outside of the box, preferably on the shipping label. Secure the meter inside the package properly to prevent any damage during transit. Ship the meter to the address listed on your RMA paperwork.
NOTE: For items returned during the warranty period, return shipping back to you will not be charged.
Meters that have failed due to improper use, damage, abuse, or are out of warranty period will be examined and an estimate of repair/replacement will be provided before repairs are made.
All applicable duties, tariffs, taxes and brokerage fees will be the responsibility of the customer.
What is your refund policy?
If, after receiving the product you determine that it does not meet your needs, a RMA (Return Material Authorization) number must be obtained from CO2Meter.com within 30 days of delivery. To be considered for a refund, original box with all parts, manual, and packaging must be included. The item must be received at CO2Meter.com in working condition void from any damage, misuse or tampering.
To obtain a RMA (Return Material Authorization) for a full refund less shipping costs call CO2Meter.com at (877) 678-4259 Toll Free.
Any missing parts will result in less than the full purchase price being refunded. All returns for refund after 30 days will incur a 25% restocking fee.
No product will be accepted for return or refund after 45 days from shipment.
See CO2Meter, Inc. Terms & Conditions at, www.CO2Meter.com/pages/terms-conditions